Refund Policy

1. General Policy

Subscription fees are generally non-refundable. By subscribing, your organization acknowledges that access to Listenscene begins upon activation and that fees cover the billing period in advance.

2. When a Refund May Be Issued

Hevichay may issue a refund at its discretion, or where required by law, in cases such as:

• Duplicate or erroneous charges confirmed by our billing review
• Extended service unavailability caused by Hevichay beyond the exclusions in our Service Availability document
• Cancellation within any applicable statutory withdrawal period for eligible EU business customers
• Other circumstances required by applicable consumer or commercial law

3. When Refunds Are Not Available

Refunds are generally not provided for:

• Partial billing periods after cancellation takes effect
• Unused features, call volume, or plan capacity within an active period
• Dissatisfaction with AI response quality where the Service operated as described
• Suspension or termination for breach of the Terms of Service or Acceptable Use rules
• Downtime caused by third-party providers, your infrastructure, or force majeure events

4. How to Request a Refund

Submit a refund request to our billing team within 30 days of the charge in question. Include your organization name, account email, invoice reference, and a description of the issue. We will review and respond within 14 business days.

5. Statutory Rights

Nothing in this policy limits mandatory refund or withdrawal rights under applicable law. Organizations established in the European Union may have additional rights depending on their status and the nature of the contract.

6. Contact

Refund requests should be sent to sales@hevichay.com.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of Madagascar. Any dispute shall be submitted to the competent courts of Madagascar, subject to mandatory provisions of applicable law.